Privacy Policy

Overview

NeuroCue ("we", "our", or "us") is committed to protecting your privacy and the privacy of your children. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services. We comply with Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and NDIS Quality and Safeguards Commission requirements.

Information We Collect

Personal Information

• Parent/caregiver names and contact details
• Child's first name and age (no surnames collected for children)
• Developmental information relevant to scheduling needs
• NDIS participant numbers (if applicable)
• Support coordinator and therapist contact details (with consent)

Usage Information

• Schedule creation and completion data
• App usage patterns and feature interactions
• Device information and IP addresses
• Error logs and performance data

Sensitive Information

We may collect health information about your child's developmental needs with your explicit consent. This information is treated with the highest level of security and confidentiality.

How We Use Your Information

• Provide and improve our visual scheduling services
• Generate progress reports for NDIS plans and reviews
• Communicate with you about your account and services
• Provide customer support and respond to inquiries
• Ensure compliance with NDIS requirements
• Conduct research to improve outcomes for neurodiverse children (anonymized data only)
• Detect and prevent fraud or technical issues

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in these circumstances:

• With your consent: To therapists, support coordinators, or educators you authorize
• Service providers: Trusted third parties who assist in operating our services (under strict confidentiality agreements)
• Legal requirements: When required by law or to protect rights and safety
• NDIS reporting: Aggregated, de-identified data for compliance reporting
• Business transfers: In the event of a merger or acquisition (with continued privacy protection)

Data Security

We implement robust security measures to protect your information:

• 256-bit SSL encryption for all data transmission
• Encrypted storage on Australian-based servers
• Regular security audits and penetration testing
• Strict access controls and authentication
• Regular backups with encrypted storage
• Compliance with NDIS data security requirements

Data Storage and Location

All personal information is stored on secure servers located in Australia. We do not transfer personal information outside of Australia unless required for technical support, in which case we ensure appropriate safeguards are in place.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Request data portability
• Withdraw consent for data processing
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

Children's Privacy

We are committed to protecting children's privacy. We only collect minimal information about children necessary to provide our services. We do not knowingly collect personal information from children under 13 without parental consent. Children's data is never used for marketing purposes.

Cookies and Tracking

We use essential cookies to maintain your session and preferences. We also use analytics cookies to understand usage patterns and improve our services. You can control cookie preferences through your browser settings.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through the app. Your continued use of our services after changes indicates acceptance of the updated policy.